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16-18

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University & Professional Development

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Other

This course provides the knowledge and understanding for how to recognise and manage different types of conflict at work. It also covers how to positively support individuals through situations of conflict.

This course will provide the key skills, knowledge and understanding needed to carry out effective decision-making processes and choose the best course of action. It covers subjects such as defining, investigating and analysing problems, data and information, evaluating problems, and planning techniques.

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