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This course provides the knowledge and understanding for how to recognise and manage different types of conflict at work.  It also covers how to positively support individuals through situations of conflict.

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Any time individuals interact with their coworkers, clients or customers, they can use soft skills to make their work easier or more efficient. Soft skills are critical for personal and professional success, they also facilitate growth and help individuals stay organised within their role. This programme is suitable for those who are in an advanced role and who are looking to operate more strategically in leadership and management

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Any time individuals interact with their coworkers, clients or customers, they can use soft skills to make their work easier or more efficient. Soft skills are critical for personal and professional success, they also facilitate growth and help individuals stay organised within their role. This programme is suitable for those who are in an intermediate role and who are looking to develop their career into a more enhanced leadership role / position.

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This course will provide the key skills, knowledge and understanding needed to carry out effective decision-making processes and choose the best course of action.  It covers subjects such as defining, investigating and analysing problems, data and information, evaluating problems, and planning techniques.

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