Privacy and Terms

Google Analytics

Our website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than westsuffolkcollege.ac.uk. Further detailed information on Google Analytics cookies can be found here.

ClickDimensions

ClickDimensions is a marketing automation software that we use as part of our CRM (Customer Relationship Management) system. It helps us in designing emails that we send to our subscribers and allows subscribers to easily unsubscribe from receiving any more emails from us if they choose to do so. When you click on a link from an email, we have sent to the college website, the system is able to see which link you have clicked on.

ReachDeck

We want as many people as possible to be able to use this website. To this end we have ReachDeck software on the site that allows you to use the site for speech, reading and translation support. Find out more about how we're making this website accessible. 

You will be able to see on your screen a button with an icon that looks like an ear. This is ReachDeck, and by clicking on it, this allows you to do a range of things including enlarging the size of text, changing the colour and contrast of a page, letting it read the text on a page to you or highlighting text and allowing the reader to read it back out loud, among many other useful features. We use this to make sure our website is as accessible to as many people as possible, including those with reading, visual or hearing impairments. The cookie used by ReachDeck is Google Analytics.

Facebook Pixel

We use the Facebook Pixel on the website. This conversion tracking helps us measure the return on investment of our Facebook Ads by reporting on the actions people take after viewing those ads. Advertisers can create pixels that track conversions, add them to the pages of their website where the conversions will happen, and then track these conversions back to ads they are running on Facebook. We use the conversion pixel to retarget adverts towards people who have visited the college website on occasion.

To opt out of these, click here to update your settings on Facebook.

Managing Cookies

You can opt out of specific cookies in different ways depending on your browser. However, this may affect the performance and functionality of the website on the device, which you opt out from.

• If you are on Chrome
• If you are on Internet Explorer
• If you are on Edge
• If you are on Firefox
• If you are on Opera
• If you are on Safari

Complaints

If you have a concern about how we handle your data, or you would like to make a complaint it will be dealt with in accordance with the College’s Complaints Procedure which can be viewed on request or found here. If the College is unable to satisfactorily resolve the complaint, enquirers have the right to complain to the Office of the Information Commissioner at the following address:

• The Information Commission, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Contact

If you would like to exercise one of your rights as set out above, or have a question or complaint about this Policy, the way your personal information is processed, please contact us:

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