Overview of course
Any time individuals interact with their coworkers, clients or customers, they can use soft skills to make their work easier or more efficient. Soft skills are critical for personal and professional success, they also facilitate growth and help individuals stay organised within their role. This programme is suitable for those who are in an advanced role and who are looking to operate more strategically in leadership and management
Further course detail
Session 1
Self-Reflection - 5 Hours Face to Face - 9 January 2025
- Situation analysis
- Strategies for the organisation
- Stakeholder centric
- Personal focus
- Profile
- Competency grid for the team
Session 2
Planning, Implementation and Timings - 2 1/2 hours online -16 January 2025
- Strategic thinking
- Value based delivery
- Flexible operations
- Continuous improvement
- Process mapping
- Risk mitigation
- Your contribution
- KPIs - Self - Team - Organisation
- Power plays (influencer, passive aggressive, shirker)
Session 3
Environment - 2 1/2 hours online -23 January 2025
- Team
- Team development
- Team dynamics
- Peer Collaboration
- Management
- Culture current vs desired
- Attitudes to change
- Time efficiencies
- Target and goal setting
- Accountability
- Resilience
Session 4
Communication and Engagement - 2 1/2 hours online - 30 January 2025
- Persuasion
- Presentation structure
- Handling objections
- Performance management
- Different styles and when to use them
- People First Leadership
- Engaging culture
- Motivating factors
Session 5
Presentation - 5 hours - Face to Face - 6 February 2025
- Presentation to the group on programme, learnings, and next phase
- Group critique
I'm interested. What should I do now?
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for further information or to reserve your place.
Days & times
Starting 09/01/2025
Thursday 09:30 - 14:30