About the course
This qualification provides an ideal for those who may be considering a career within retail or already working in this sector.
This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.
To learn more about this course and book your place, click the following link to Eventbrite.
Entry requirements
Learners must meet the following eligibility criteria to access this course:
· Be aged 19+ on the 31/08/2024
· Live in the UK for 3 years/live in UK from EEA for 3 years, or have *pre-settlement or *Settled status from the Home Office (*proof required)
· Due to Government funding criteria, we are unable to accept learners who live in London, Scotland, Wales, N Ireland, Ireland or a devolved postcode areas. Please check with us if you are unsure.
Qualifications
NCFE/CACHE Level 2 qualification
What you'll learn (core modules)
The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers.
As removing staff from the 'shop floor' applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learning approach.
Course Content:
To be awarded the Level 2 Certificate in Understanding Retail Operations, learners are required to successfully complete:
- Understanding customer service in the retail sector
- Understanding the retail selling process
- Understanding how individuals and teams contribute to the effectiveness of a retail business
- Understanding how a retail business maintains health and safety on its premises
- Understanding retail consumer law
- Understand how to deal with customer queries and complaints in a retail environment
How will I be assessed?
The course includes online learning materials in the form of interactive resources and flipbooks, a personalised login to access the online learning portal will be given on enrolment.
You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit.
Where is the course delivered? (facilities/classrooms)
All learning will be online (self-study) and can be completed at a time that suits without the need to attend college. Dedicated tutors will provide written feedback on the assessments and ongoing remote support where required.
Where will this course take me?
Once you have completed your course with us, you may feel that you would like to progress with your studies or develop skills in another area and take up another course. Please select the link below to view all our other online courses:
How much will it cost?
The course is fully funded and there are no associated costs with completing this course*
However if you start and not complete this course there will be a charge of £125
*The course is fully funded subject to the individual being over 19 and having lived in an EEA country for the last 3 years
I'm interested. What should I do now?
Please select "apply online" We will then email you an application pack - learning cannot be started until these forms are completed and submitted.
Once these are approved, we will send information on how to access the learning portal.
You can only apply for one course at a time however upon completion you can enrol on a further 2 courses per academic year.
Days & times
Please contact us for dates and further information