Level 2

An Intermediate Apprenticeship is a job with an accompanying skills development programme. It allows you to gain technical knowledge and real practical experience while being paid to do so. Along with functional and personal skills that are needed for your immediate job and future career you will learn through a mix of project based learning in the workplace, formal off the job training, and the opportunity to practice and embed new skills in a real work context.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

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This one day course delves in to Employment Law in the real world of Line Manager, lead by an experienced Associate Tutor with longstanding HR Director status, legal qualifications, Employment Tribunal and Line Management Experience.  

The course will run from 9am - 12.30pm at West Suffolk College, University and Professional Development Centre, Bury St Edmunds.

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The ILM Level 2 Award in Leadership and Team Skills provides team leaders with the core skills to enable them to lead their teams successfully, to allow them to adopt motivational techniques to get the best from people, to give them the confidence to tackle difficult issues, like underperformance, and provides them with the tools they need to develop as a leader.

This qualification is designed for new and aspiring team leaders. It provides an introduction to the role and responsibilities of a team leader and is an ideal management development qualification for those who are now responsible for leading a team of which they were previously a part and provides team leaders with the core skills to enable them:

• to lead their teams successfully
• to allow them to get the best from their team members
• to give them confidence to tackle difficult issues
• to be able to plan and allocate work effectively
• to manage themselves and their time to the best effect

The course fee includes all tuition fees, course materials and the costs of registration and certification with the ILM.

For further details please contact us on 01284 716246 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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The ILM Level 2 Award in Leadership and Team Skills provides team leaders with the core skills to enable them to lead their teams successfully, to allow them to adopt motivational techniques to get the best from people, to give them the confidence to tackle difficult issues, like underperformance, and provides them with the tools they need to develop as a leader.

This qualification is designed for new and aspiring team leaders. It provides an introduction to the role and responsibilities of a team leader and is an ideal management development qualification for those who are now responsible for leading a team of which they were previously a part and provides team leaders with the core skills to enable them:

• to lead their teams successfully
• to allow them to get the best from their team members
• to give them confidence to tackle difficult issues
• to be able to plan and allocate work effectively
• to manage themselves and their time to the best effect

The course fee includes all tuition fees, course materials and the costs of registration and certification with the ILM.

For further details please contact us on 01284 716246 or email This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more

The ILM Level 2 Award in Leadership and Team Skills provides team leaders with the core skills to enable them to lead their teams successfully, to allow them to adopt motivational techniques to get the best from people, to give them the confidence to tackle difficult issues, like underperformance, and provides them with the tools they need to develop as a leader.

This qualification is designed for new and aspiring team leaders. It provides an introduction to the role and responsibilities of a team leader and is an ideal management development qualification for those who are now responsible for leading a team of which they were previously a part and provides team leaders with the core skills to enable them:

• to lead their teams successfully
• to allow them to get the best from their team members
• to give them confidence to tackle difficult issues
• to be able to plan and allocate work effectively
• to manage themselves and their time to the best effect

The course fee includes all tuition fees, course materials and the costs of registration and certification with the ILM.

For further details please contact us via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more