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Level 2

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

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This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.

To learn more about this course and book your place, click the following link to Eventbrite.

Click here to View more information

This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.

To learn more about this course and book your place, click the following link to Eventbrite.

Click here to View more information

This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role.

This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you. To learn more about this course and book your place, click the following link to Eventbrite.

http://https//www.eventbrite.co.uk/e/principles-of-customer-service-level-2-online-course-tickets-394423881447

If you are looking to develop your team leading skills to manage a team effectively, this online course will help you do just that.

This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.

To learn more about this course and book your place, click the following link to Eventbrite.

Click here to View more information

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University & Professional Development

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Level 2

Information Advice or Guidance Level 2 Online

Lean Organisation Management Techniques Level 2 Online

Principles of Business Administration Level 2 Online

Principles of Customer Service Level 2 Online

Principles of Team Leading Level 2 Online

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