Level 2

An Accounts or finance assistant  is an integral part of the team responsible for maintaining an efficient and accurate finance function within a business. The Accounts or finance assistant is responsible for assisting the team of accountants with junior accounting duties. These can vary massively depending on the team structure and size of business. An Accounts or finance assistant's work could include basic bookkeeping activities, working with sales and purchase ledgers, running calculations to ensure that records and payments are correct, recording of cash and data entry. Accounts or finance assistant can work in almost any sector. Potential employers include corporate businesses, sole traders, partnerships, Public sector, not-for-profit organisations and educational institutions. Accounts or finance assistant may work in-house for an organisation or they might work for accountancy firm, bookkeeping practice, Shared Service provider, self-employed or on behalf of several different clients.

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West Suffolk College are offering the first two Units of the CIPS Level 2 Certificate in Procurement and Supply over a six week course.

This is the ideal starting qualification for anyone new to the profession or anyone looking to aspire to move into a procurement and supply career.  Undertaking these two Units will give a solid grounding and upon successful completion of examinations will gain CIPS Level 2 Unit Accreditation and knowledge to progress with confidence to the CIPS Level 3 Advanced Certificate in Procurement and Supply.

The modules covered are as follows:

L2M1  Introducing Procurement and Supply

Within this module students will understand the role of procurement and supply in organisations, identify common procurement terms and understand the impact of procurement and supply along with learning the 'five rights' of procurement and supply.

L2M2 Procurement and Supply Operations

Within this module students will study types of organisation, how they operate and contractual agreements and identify sources of information on supplier and learn pricing techniques.

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West Suffolk College are offering the first two Units of the CIPS Level 2 Certificate in Procurement and Supply over a six week course.

This is the ideal starting qualification for anyone new to the profession or anyone looking to aspire to move into a procurement and supply career.  Undertaking these two Units will give a solid grounding and upon successful completion of examinations will gain CIPS Level 2 Unit Accreditation and knowledge to progress with confidence to the CIPS Level 3 Advanced Certificate in Procurement and Supply.

The modules covered are as follows:

L2M1  Introducing Procurement and Supply

Within this module students will understand the role of procurement and supply in organisations, identify common procurement terms and understand the impact of procurement and supply along with learning the 'five rights' of procurement and supply.

L2M2 Procurement and Supply Operations

Within this module students will study types of organisation, how they operate and contractual agreements and identify sources of information on supplier and learn pricing techniques.

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The qualification is designed for learners seeking the skills and knowledge needed to develop a business start-up. It will give learners an understanding of the initial processes and requirements of a business start-up, knowledge of the first steps in creating a business start-up, including the marketing, legal and financial requirements, and an understanding of how to write a business plan.

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An Intermediate Apprenticeship is a job with an accompanying skills development programme. It allows you to gain technical knowledge and real practical experience while being paid to do so. Along with functional and personal skills that are needed for your immediate job and future career you will learn through a mix of project based learning in the workplace, formal off the job training, and the opportunity to practice and embed new skills in a real work context.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

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